tag:blogger.com,1999:blog-7815640431651173676.post7766844425059963544..comments2024-01-01T23:38:31.538+00:00Comments on Faster Future: Possibilities now and beyond: It ain't customer service until the customer receives the service.David Cushmanhttp://www.blogger.com/profile/09626601471173841299noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-7815640431651173676.post-49263806433608717232013-07-02T10:49:03.191+01:002013-07-02T10:49:03.191+01:00I really enjoy reading your post. really nice and ...I really enjoy reading your post. really nice and useful blog for all us. thanks againcustomer care contact numberhttp://customercaresupportnumber.comnoreply@blogger.comtag:blogger.com,1999:blog-7815640431651173676.post-30875627161767981022011-01-24T05:59:45.914+00:002011-01-24T05:59:45.914+00:00Nice post! I agree that' "It ain't cu...Nice post! I agree that' "It ain't customer service until the customer receives the service." Customers do not expect perfection, however, they do require a sincere and consistent effort on their behalf. <br /><br />-fern-Outsource Call Centerhttp://www.magellancallcenter.comnoreply@blogger.comtag:blogger.com,1999:blog-7815640431651173676.post-72859254029045588942010-08-09T15:57:36.339+01:002010-08-09T15:57:36.339+01:00Well, you'll be pleased to hear they called up...Well, you'll be pleased to hear they called up on Monday afternoon to give me my money back. There may have been an apology - but you know what? I don't think there was. Like I say folks - go very s-l-o-w-l-y through their checkouts. Place as much trust in them as they do in you :-(David Cushmanhttps://www.blogger.com/profile/09626601471173841299noreply@blogger.comtag:blogger.com,1999:blog-7815640431651173676.post-9544815991348989932010-08-09T06:09:12.322+01:002010-08-09T06:09:12.322+01:00Another great article. I like that you are very ho...Another great article. I like that you are very honest and direct to the point.Research Term Papershttp://www.researchtermpapers.comnoreply@blogger.comtag:blogger.com,1999:blog-7815640431651173676.post-83815299214807550302010-08-07T21:15:17.384+01:002010-08-07T21:15:17.384+01:00I absolutely agree! And I'll tell you, the mor...I absolutely agree! And I'll tell you, the more robots you put between us and an actual person, the more frustrated and less likely we are to be satisfied by the time we actually talk to a person. If I went through five minutes of selecting numeric options and then five minutes of hold time, I expect someone to move mountains by the time I talk to a real person. Same goes for the amount of associates at a store that you have to talk to before you actually get to the manager who can do something for you. Great post! God bless!Marta Danielshttp://www.howrc.comnoreply@blogger.comtag:blogger.com,1999:blog-7815640431651173676.post-44866301009262058722010-08-07T09:50:54.272+01:002010-08-07T09:50:54.272+01:00Thank you for your post, which I very much enjoyed...Thank you for your post, which I very much enjoyed. I have for a while documented the trials and tribulations of being a customer in the following post http://www.liriandersson.com/?p=1045 where I look at it from the perspective of how organisations are not built around the customer.<br /><br />However, looking at it, like you do, from the perspective of a gap between comms and actual service is an interesting angle.<br /><br />Why do so many companies get that bit wrong? I believe it is because they do not factor in that we are dealing with the human element. And the human element is hard to control. No matter how many ‘rules’ you create around customer service that employees are meant to follow, they will not materialise, at least not in a consistent fashion, if these ‘rules’ are not backed up with systems and processes to ensure their execution. With this I mean customer service being part of how each individual in an organisation is measured and rewarded, it being ingrained in the corporate culture (affecting both training and recruitment and ‘the way we do things around her’), the right technology put in place in order for staff to be aware of issues and solve them efficiently and in a timely manner…I could go on. <br /><br />But customer service is, unfortunately, often the creation of a marketing department, were it becomes the basis for the next advertising campaign, with little to back it up from an organisational perspective. A shame because customer service is no longer just a tool to be competitive, it is rapidly becoming a must have. (and so it should be!) <br /><br />I shall follow your post from now on, and again, thanks!Liri Anderssonhttp://www.liriandersson.com/noreply@blogger.com