"In email and voice you have to know who you want to talk to, in enterprise collaboration who you need to talk to becomes made aware to you."
|Open Business: File under business strategy...|
|There's work to be done on Customer Experience here...|
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|Transformer. Wouldn't be complete without Perfect Day...|
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Essentially, the book argues that businesses should move from thinking of others as customers, to thinking of them as partners in achieving a purpose that they all find meaningful in the world.
Of course, this involves a lot of changes in organization structures, most deeply in the mindsets of those involved. The book does a credible job of giving examples of how the 10 principles are being realized by various organizations, including big ones like Tesco in the UK.
|So tired, tired of waiting, tired of waiting for you...|
From the April 2014 issue of
Cambridge Business Magazine
|Listening to social and focusing on CRV closes the data gap|
Paul Adams, user research lead for social in the UX team at Google.We're... seeing a much bigger shift in how people spend their time online.People are spending much more time interacting with other people, and much less time consuming content from websites. This shift is not about any one particular social network. It's about people connecting to each other online.
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|Open Capital in the FT on March 11 - with a plug for The 10 Principles|