Showing posts with label Sentiment analysis. Show all posts
Showing posts with label Sentiment analysis. Show all posts

Monday, April 18, 2011

What makes you share?


I’ve been wondering about the etymology of ‘Conversation’. The ‘con’ bit has been worrying me.
It’s been nagging at me ever since some social media auditing I was involved with (many moons ago) revealed that an online news article with positive sentiment attached (the Holy Grail for many a PR) more often than not triggered a deluge of negative sentiment in the comment stream.
This came up for me again recently when speaking with journalists at The Guardian about influence (which, for the record, I argue must always be thought of in-context and as emerging from relevance.)
It’s almost as if to generate the greatest volume of positive sentiment you should duplicitously create content which argues the contrary position to that which you want people to take (and more fundamentally, express that they take). (Image courtesy Toban Black)
Turns out the ‘Con’ part of conversation isn’t the part I should be concerned about (ahem) more the ‘versa’ bit – which is from the Latin versus and does hint at the argumentative nature of much of our dialogue.
The flip of this is that much conversation is much more of the social grooming part of our behaviour. We agree on the niceness of the weather, that policemen are looking younger and other such trivialities. By agreeing, we reveal how alike we are, bring loose ties a little closer, prepare the ground for doing stuff together should the need arise.
By taking contrary positions we are also sharing our identity – expressing where we are in conflict and through this discovering others who are in accord with us.
Now, whether or not taking a contrary position or agreeing with fellow humans is the most effective way of generating positive or negative sentiment is of marginal interest to me. Learn too much about this and seek to gain from it and I doubt you’ll end up feeling particularly clean.
What encourages others to express what they think – one way or the other? Now that does matter.
It matters because the only way we can find others who care about the same things we do is through one or other party expressing that concern. Until you share your thoughts they have no value to you or your network. They contribute nothing to making your life better or the world a better place.
But the simple act of sharing what you care about can make change. When you share you allow others to access your thoughts and to discover you. And bringing people together around things that matter to them is what changes our world.
So what drives you to share? What would make you share more?

Friday, April 08, 2011

A challenge for the way sentiment is measured

It occurred to me when watching my twitter stream fly by (I follow close to 3000 people) that I rarely see anyone share that they have been at an 'unawesome' event - or had the bad fortune to spend time with really dull people.

When we say we've had a good experience we are showing off a bit - "look at me - aren't I good at making the right decisions". We don't like to be seen to be making the wrong decisions. It's part of us retro-fitting a model of rationality on to our more likely Herd behaviour.

Which I think is one of the reasons we tend to be more positive about the choices we make compared to those imposed upon us. No need to post-rationalise when the decision wasn't ours. (image courtesy niznoz)

Of course, my friend Mark Earls would argue most decisions aren't ours, they are more driven by physical context and those around us than we'd like to admit. But the kind of 'not my choice' I'm thinking of is more in line with being negative about the train service you have little choice about taking, the utility or bank etc where the cost of switching appears high (in effort terms at least).

Which is all a long way of saying we big-up what we choose for ourselves and more easily criticise what we don't. There's a lesson in there for building positive sentiment about brands and products and change for the better. And also a challenge for the way sentiment is measured and valued.

Sentiment isn't a standalone value or a necessary consequence of product, positioning or recommendation alone. Good product does not (always) = good sentiment. Good product + 'I chose it myself' may ampifly the positive. Good product - 'someone chose it for me' may dampen it.

For me this is another example of the questionable value of sentiment analysis in and of itself. It cannot be a stand alone value, it has to be measured in the context of a number of complex factors - the purchase cycle, the relationship of 'peers' in the distribution of recommendation. And then its measurement must be put in the context of what a shift in sentiment here or there results in elsewhere. Folk being a bit happier about your product means nothing on its own. That playing out in rising sales, more engagement in co-creative processes (both active and passive) etc (in other words things that deliver real value) is where the bang for the buck resides.

And I haven't seen a tool yet which does even half of that.

The world is full of data. Always has been. We get access to more of it than ever before - thanks to digitisation of thought, emotion and opinion through the likes of blogs, forums, texts, emails, twitter and facebook.

Making useful, innovative efficiency driving sense of it is the key. And that remains a very human art.
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FasterFuture.blogspot.com

The rate of change is so rapid it's difficult for one person to keep up to speed. Let's pool our thoughts, share our reactions and, who knows, even reach some shared conclusions worth arriving at?