Thursday, August 23, 2018

Enabling achievement vs hitting your KPIs

Photo by Jonas Jacobsson on Unsplash
GCSE exam results filled the UK media today, telling its once-a-year story of joy and heartbreak. The arguments over the KPIs have been more intense this year amid changes in the way exam results are calculated.
Which prompted
me to return to a regular question when faced with how to measure something.
I asked a teenager what she thought education was for?
'To help you pass exams,' she said.
But it's not, is it?
Education is a lifelong thing. We acquire new skills and capabilities to be able to achieve things. Education is to enable us to achieve the things we seek to achieve.
The exam result is not the thing we are seeking to achieve.
The same is true of so much poor wisdom applied to the selection of our business KPIs. Too often they provide a distraction from the thing we are seeking to achieve and become an end in themselves.
Next time you are tasked with designing or setting kpis, remember how exams can so easily fail the goals of education.

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The rate of change is so rapid it's difficult for one person to keep up to speed. Let's pool our thoughts, share our reactions and, who knows, even reach some shared conclusions worth arriving at?