Monday, July 27, 2020

When almost every human interaction is a 'meeting'

A very smart connection of mine shared his list of rules for effective meetings. They were drawn up pre-Covid19. And I believe there are many circumstances in which they remain 100 per cent valid. You should download them for yourself and use them as appropriate.

But the list of best practices prompted me to think about the pivotal role now held by meetings in the organisational life of distributed teams. Where once they were simply part of the toolbox of human interaction prompts and touch points within an organisation, today, as we seek to maintain connection from our homes, they have become almost the only show in town.

If you have a sudden flash of inspiration, the kind you used to be able to call out to the person sitting by your side, or opposite your desk, now you have to go schedule a zoom/teams etc call. And the protocols of agendas, timing, note taking, action points, co-availability and all the rest may be too high a transaction cost for that idea. So you might just not bother raising it at all.

So in the current context I am wary of suggesting any best practice surrounding meetings.

In working with distributed teams for many years, I have learned that effective meetings start with social connection - the chat bit that we may think is non-productive, but which has huge value for team wellbeing, empathy building and well, caring about each other.

I get that other 'coming togethers' can handle the serendipity and idea sparks we are missing in our current daily interactions but I also think it may be wise to avoid any dogma around what is or isn't the right way to run a meeting when our contexts are changing so rapidly.

This is a time in which best practices will seldom be applicable, in which, instead, novel and emergent practices should be tested in order to shape a way forwards.

What we do know is high performing teams have strong empathy for each other, and enjoy an 'equity of conversation' - ie they all talk for about the same share of time when they are interacting.

Perhaps those are the initial constraints we should try applying to explore what meetings may become?


Photo by Alex McCarthy on Unsplash

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The rate of change is so rapid it's difficult for one person to keep up to speed. Let's pool our thoughts, share our reactions and, who knows, even reach some shared conclusions worth arriving at?