Wednesday, October 20, 2010
Cuts this deep require model change - and a platform approach
When the discussion is about the use of digital means the focus is usually on delivery of existing (or reduced) services or benefits - providing a replacement, lower cost customer interface when compared with bricks and mortar offices. (Image courtesy sjsharktank)
Essentially what they are seeking to do is deliver the same old same old at a lower cost. Efficiencies. Hopefully.
But as those with long expertise and experience in business will tell you, the kind of cuts, the kind of savings our current Government is trying to make don't happen without a significant change to the model, too.
So it's time they stopped looking at driving people online to do what they used to do in offices and instead use the advantages of online to develop new models in keeping with the network.
A great example. Fellow Twitter user @siliconglen and I were discussing 'the cuts' this morning when he suggested there should be some kind of site where the 500,000 public sector people who will be put out of work by these cuts could be helped - where they could pool resources and skills.
This is a very different kind of digital thinking than applied by the Government in its channel management focus. This is platform thinking.
Imagine a site where users register their all important meta data - ie their skills, their interests, their location, their resources - where users pitch ideas to each other, aggregating support, pulling together teams with the right key sets and who, thanks to redundancy payments, may even be able to provide seed funding for the idea. Augtomated cross matching could bring together new groups focused around their shared purpose.
Self-organised, self-starting, highly-motivated businesses launched from the ashes of job cuts - perhaps supported with matching funds by the Government for those ideas reaching a critical level of support. People building things they believe in - and which others believe in, too.
Yes, I appreciate there are elements of this model distributed here and there throughout the web. Places where seed investors are matched with entrepreneurs. Places where ideas are pitched and communities vote. Places where people log their interests and skills. Places where their assets are listed.
What may be necessary is a selection of the essential elements and a distillation into one functioning whole. Hell, some of those cast aside in the spending review could probably do the build. People could share skills and retrain each other through it, too.
With a relatively small investment and a grip on the realities of our self-forming future, the Government could inspire a new self-organising style of entrepreneurial business - contributing to the economy, creating new things and new value - matching real needs. Instead of standing by and keeping fingers crossed that the existing private sector will take up the slack - or even watching helplessly as the unemployed become a long term cost.
Of course this would become valuable not just to the 500,000 public sector folk at risk - but also to all those whose jobs may tumble in the cascade around those public services. In fact, any one could join.
That's Big Society, Dave. Writ large
As I've often said, the future isn't digital - it is self-organised.