Showing posts with label e-mail. Show all posts
Showing posts with label e-mail. Show all posts

Friday, August 17, 2007

The wisdom of crowds: A simple test

Like many at this time of year, I'm off for a short break. I'll be offering the very briefest of updates via the twitter feed you'll find on the left column of the blog, but that'll be pretty much it until August 28.

I've asked my FaceBook friends to guess how many emails will be in my emap inbox on my return from a nine-day break from the office.

Guesses ranged from 7 to 900.
The average - if you include the '7' guess is 379. If you discount the '7' you get 410.

None of those taking part 'knows' my daily average.

The theory goes that the actual result should be closer to the group average than the vast majority of individual guesses. You can read more about the theory here in an excerpt from The Wisdom of Crowds.

I'll share the result first thing on the 28th! (now then - no trying to skew the results please!!)

Accepting the power in crowd-sourcing is nothing new, of course. What are the world's money markets if they aren't the average of best guesses?

Wednesday, August 01, 2007

Cultural shift: email vs blogs and wikis

Alan Moore (Communities Dominate Brands) draws our attention to an Interesting report from Information Week

It reports from the Enterprise2.0 Conference in Boston:

"Joe Schueller, who's driving P&G's adoption of new collaboration tools asks: How about e-mail, which Schueller describes as the biggest barrier to employee use of more interactive and effective tools.
"As a sender of an e-mail, I control the agenda of everyone around me," Schueller says. E-mailers decide who has permission to read a message... Blogs, in contrast, beg for comments from those most interested."

Schueller gives us a great example of how the hierarchical and centralised power and information structures of a company have come to prevail in its dominant choice of communication tools.

Email is, essentially, a broadcast tool. It's perhaps why it is losing currency with Generation C - who now show a marked preference for text (shorter and far more immediate - replicating better the dynamics of a live conversation) over email.
Their obvious preference for social media of all kinds derives from a preference for persistent conversation over the 'post-it' note of an email.

What simple and elegant examples of empowerment and emancipation of the network derive from this: Why email when you can blog? Why email when you can join a wiki? Why email when you can text? Why email when you can twitter? Why email when you can post on a Facebook wall?

Email, of course, retains some value for direct one-to-one external broadcast transmissions (ie, I need to get a post-it note on Mr X's screen at Company Y). Its value for internal groups, or social customer interaction is clearly far less.

Perhaps it is simply because of this: Email has the advantage of privacy. The flip side is that it is not the right choice for sharing, collaboration or empowering networks.

That's a lesson for internal communication - and for all those who understand there is a network of power just waiting to upgrade their ideas.

Anyone for a ban on email?

Tuesday, December 12, 2006

Buy Now! No thanks - I'll buy when I want!

Came across offertrax today (here). It's a bit of 2.0 tech which allows you to seek the things you want to buy and then lay back and wait for the right price to fall into your lap.
Essentially you save the site into your favourite links and click on it when you're on the page offering an item you want. You then get RSS feeds updating you every time there is a change in that offer.
The theory is that when the price or offer reaches a level you're ready to accept, you hear about it swiftly and can then go do the deal.
This is a powerful notion. You are putting part of the control of the process back into the hands of the buyer.
"Gone are the days when customers simply land on a merchant page and expect to only see a Buy Now button," says Ben Carcio, co-founder and COO of Offertrax. "As customers grow more sophisticated, so must the sites that serve them." (more here)

I've tried this and found it a bit flaky so far, but the idea is neat and it is only in beta at the moment. There are others offering similar ideas.

There's a review of some of the alternatives (such as stylefeeder and mpire and their social networking functions here on Wired News

The article includes: "As Offertrax's Carcio points out, e-mail has been so badly abused by spammers that RSS, blogs, opt-in offers and other "user-controlled technologies" will soon become the most effective way for sellers to reach out to interested buyers.
Putting the user in control might be the fastest route to online sales success, says JupiterResearch's Evans.
"These new sites are a great opportunity for consumers to get into the game and get information themselves rather than relying on the retailer for that information," she says.

FasterFuture.blogspot.com

The rate of change is so rapid it's difficult for one person to keep up to speed. Let's pool our thoughts, share our reactions and, who knows, even reach some shared conclusions worth arriving at?