I tried to track a recorded delivery on the Post Office website today.
When you Google 'Post Office' Track & Trace comes back as one of the four most important returns, as selected by Google, relating to the term Post Office.
On the Post Office site it is one of five (and listed at No4) of the Post Office Essentials.
Bear with me...
These to me are indicators of how important both the Post Office and its online customers view the Track & Trace function of the site.
So if you were looking after the Post Office twitter account you may think it worthwhile to stay abreast of its state of functionality - or at least have routes to hand to find out what the issues may be and the fix times estimated?
Or then again... you could regard it as someone else's problem.
This afternoon I tried to track a parcel and got the message that the system was down.
It gave no clue as to when it may return.
So I tweeted the Post Office.
This is how it played out:
I was after a relatively simple answer to a relatively simple question. In return I was getting a lesson in organisational structure.
I'm sorry, but I do find this buck passing at the front line frustrating.
The Post Office and those representing it really can't take so little responsibility for what is clearly an important piece of real estate on their website - and a significant driver of traffic. Who cares who it's powered by - certainly not Post Office or Royal Mail customers.