To lead is to listen

Seth Godin interviews Richard Branson about the value of listening for innovation and leadership. You can spare 1min 15 for that, can't you?

Listen - and listen aggressively!

As Branson says, your customers have got more and often bigger brains than you have. And they'll tell you what they want - for free. (Image courtesy)

Watch it here.

BTW American Express, while you're listening... we prefer portable video (ie a code snippet which makes it playable here a la Youtube) not a fixed location we must point at. Just so's you know.

Journalism Leaders forum - join in Q&A with live webcast

Just a quick plug for an event Alan Moore at Communities Dominate Brands is involved with.
On Tuesday February 6, there will be a forum in Preston (University of Central Lancashire) to discuss leading journalism into a digital age.
Details of the event (it's free) and how to get there are all in Alan's post on CDB.
Sign in as a guest through the link that follows for the webcast: join the debate (putting in your own questions) here: http://breeze01.uclan.ac.uk/journalismleadersforum