Wednesday, May 20, 2009

Your duty is to challenge your client - to save their asses

Love this post from colleague Jamie Burke (disclosure, Jamie's my boss).

It's born of his discoveries on his own journey to the networked world, from his own heartfelt and passionate beliefs - and from a real sense of what is wrong with what he encounters.

Righteous and right.

I don't oftern quote big chunks, but on this occasion...

-Branding exercises, no matter how much money you throw at them can’t hide that what you say you believe in and what you do don’t marry.  

-The only awards worth winning are sales. Clever creative advertising just makes people talk about how clever the ad was and how great your ad agency is and not your product. Just because it’s a clever ‘viral’ ad where people were the channel you broadcast through doesn’t mean the same does not apply.

-Agencies that fail to enforce the required changes on their clients thinking just to protect old margins or be safe in meeting old KPI’s should also be held to account. As a purest it is my duty to show up these failings. If you are wasting 99.96% of your client’s budget you should not have a job. A conversion rate of 0.04% is literally just that. If you need you client to spend millions on getting people to engage with your mechanic they are paying for your incompetencies.

-Client: If your agency isn’t challenging you on a daily basis with these different rules you need to find a new one. The world is changing dramatically why aren’t your KPIs.

-If advertising bridges the gap between supply and demand. What happens when there is no gap?

-When you are left only with your naked product. What happens if it’s not the best one?

-Why isn’t it the best one when social media offers the market research nirvana of non-interruptive voyeurism? Listen.

-If you have to spend millions on trying to convince the consumer its what they need it obviously isn’t.


-Don’t be so afraid of being seen to be real people? I can trust a fallible person far more than an apparently infallible one. Even if they were infallible how could I, a fallible one, ever connect with them? People buy people.

-Closed models of any sort won’t save you. The only restrictions and limitations you are imposing are on your own business.

-The only way most shareholders will realise this is when all that they possess has been stripped of any or all value.

-Marketing in social media is only just a bit better than marketing any where else because marketing treats things as ‘channels’.

-Business leaders that neglect the opportunities that the network presents to their company should be held responsible for gross misconduct. Even if their limited view of it is as a market condition they still failed to account for it.
The only thing I'd add to his list is Generosity: Before you can take, you have to give.
Go give him your support or shoot him down in flames here.
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The rate of change is so rapid it's difficult for one person to keep up to speed. Let's pool our thoughts, share our reactions and, who knows, even reach some shared conclusions worth arriving at?