Right: At Terminal 5, Heathrow
Left: Sign in the window of the Grand India Restaurant, London.It's not what you say... it's what you do.
The further ahead you look - the faster you go | davidpcushman AT gmail.com | These are my views and my views only.
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The rate of change is so rapid it's difficult for one person to keep up to speed. Let's pool our thoughts, share our reactions and, who knows, even reach some shared conclusions worth arriving at?
So true. So many objects and technologies are deployed in the airline process to say "Thank You" that their cumulative meaning is negative. I often think: don't thank me, just make the experience good enough that I thank you.
ReplyDeleteI hear you Michael. "It has been our pleasure to serve you today" then why have you made my journey a misery?
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Hello. I find your blog very interesting. Good Customer Service is a rare thing at the present time. Although companies offering the same services are numerous and have somehow to drift on the market they still do not care about their clients. And the worst thing is that the customer services of these companies do not care about the filed complaints. They simply ignore them. What a mess!
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