Monday, July 14, 2008

Two pictures of customer service

Right: At Terminal 5, Heathrow

Left: Sign in the window of the Grand India Restaurant, London.

It's not what you say... it's what you do.

The rate of change is so rapid it's difficult for one person to keep up to speed. Let's pool our thoughts, share our reactions and, who knows, even reach some shared conclusions worth arriving at?