The web: More than an enabler of rights

Vint Cerf’s assertion that the internet should not be considered a human right troubles me.

It  troubles me because it seems to be on the wrong side of fiddling with semantics – I don’t really care if the web is only an enabler (Vint’s point) – it’s such an effective, inclusive, far-reaching, all-engaging enabler that those excluded from it are as cut off from what matters to them as those cut off from air or water.

Access to clean air, clean water – these are human rights. And always have been.

But if the authorities only make that available to you in oxygen tanks in central London and bottled water at your local depot (and both at a price) you’d be right to assert that the weakness of the enabling of these rights so limits them as to make them invalid.

To argue that one can distinguish the enabling of a right from the right itself offers too many get-out clauses to those who would control from the centre.

"You're perfectly free to protest. Just not in public."

Our social connection to others – freedom of expression and assembly, are just as fundamental to our well-being as humans as other rights; to our ability to be human. The internet enables this on a species-wide scale. No other form of tech has enabled this. This is different.

To be cut off from this is different. It is to be cut off from a species-wide reassembling of the way we live that billions of others are taking advantage of. You have a right to be part of this.

And while the technology used to enable this should not matter, the reality is that it does. Indeed in the case of the Arab Spring it could be argued that the use of the ‘enabler’ (the social  tools and tech of mobile phones and social networks supported by the internet) led to the assertion of new human rights where previously they had not be allowed any form of expression. The Arab Spring is not where this ends. It is merely showing which way the wind is blowing - to a self-organised future in which participation is everything.


There is little point in saying we all have the right to participate and then expecting some to do this by sending a letter in the post.

When authorities attempt to control the enabler that the web is, they are actually restricting the right. They know this. It is why they do it.

Let’s not give them any wriggle room.

Related articles

• Vint Cerf: Internet Access Is Not a Human Right (nytimes.com)
• Father of the Internet: The Internet Isn't a Human Right [Internet] (gizmodo.com)

10 ‘trend type things’ you really won’t care about by the end of 2012

Image courtesy: powerisastateofmind.blogspot.com

 I've learned over the (many) years not to take predictions too seriously. Or lists. So here's mine for Christmas 2011. I offer them if only to help you learn not to take predictions, or lists, too seriously.

10 ‘trend type things’ you really won’t care about by the end of 2012

1. FourSquare
Seriously. I’ve just spent a week using it in a half-hearted manner and find myself close to the top of ‘my friends’ leader board. Checked in at London’s Kings Cross station the other night. Just me! Not saying location based won’t matter. Am saying FourSquare won’t.
2. News breaking first on Twitter.
Come on – it’s commonplace now, the battle is over. Which gives traditional media a clue about what it should do next. (Hint, relevance = news)
3. The number of voice minutes in your mobile phone package. 
Bet you already have loads more than you actually use.
4. Google+: 
There, I said it. I know lots have people have ‘joined it’ by how often do you actually go there? Add a year and think how it’ll look from there. (Buzz, Wave...Plus)
5. Big Data:
Because we’ll have started to figure out the important bit – getting the insight out.
6. Influence:
At least as a static 'you’re influential for one, you’re influential for all,' thing. Folk might finally work out that what they actually mean by that is: ‘famous’. Peer to peer distribution of trust on a moment-by-moment, context-by-context basis will become more valuable – and finally seen as such. The flock rocks. So...
7. Klout.
I’ve stopped caring already. So have you. Haven’t you?
8. Text to vote.
Who needs it? I Always said the X-Factor should be decided by who gets the most down-loads anyway.
9. Using digital as a channel to manage costs
(we’ll be participating in social to create value instead).
10. Social Business (I hope).
I hope we can talk more about Open Business instead. And if you want to know why – click here.

Related articles

• Your Klout score is killing YOU (babyfruit.typepad.com)
• Forget Klout: you can't measure influence on Twitter (telegraph.co.uk)

Tomi Ahonen, Alan Moore and me at Oxford Uni

It's not often you get the opportunity to see both of the authors of the seminal Communities Dominate Brands in the same place at the same time (Alan Moore and Tomi T Ahonen) - and even rarer that you'll find yours truly joining them in what promises to be an exciting exploration of Mobile as 7th of the Mass Media.

Not only is that the title of Tomi's latest book, it's also the title of a course at Oxford University on October 12-13 led by Tomi, Alan and myself.

We tried to run this course almost two years ago. Now that iPhones have become so ubiquitous, there may be more readiness for it.(image via w3.org)

Hope you'll know someone who ought to be there! Book Your Place

The following is from the University of Oxford's Continuing Education site.

About the Course

Mobile is emerging as the 7th mass media channel, whilst legacy mass media witnesses a decline. This course presents a journey through some of the most advanced content and media services deployed on mobile phones, in the most advanced mobile telecoms countries such as Japan, South Korea, Hong Kong and Finland.

Intending to build on the content of Tomi T. Ahonen’s sixth book ‘Mobile as 7th of the Mass Media’, the course provides a unique opportunity to explore the taxonomy of the seven mass media, with an emphasis on what lessons can be learned when newer media are introduced.

The course will begin by examining the overall industry and the consumers of mobile content, before moving on to explain how to build compelling content to mobile, and exploding the myths of the limitations of supposedly too small keypads and tiny screens. The most promising early media content types: music, gaming, TV, internet, advertising and social networking will also be discussed.
All delegates will receive a free copy of Tomi T. Ahonen's book Mobile as 7th of the Mass Media.

Tomi T. Ahonen speaks to CNN - watch the video here

Who is it for?

Anyone in the current legacy media space who wants to understand new media, thus digital media executives in television, print, radio, cinema, recordings industries and advertising; all in the internet businesses who are interested in the future of the web; and those within mobile who work with media and convergence. No prior knowledge of mobile telecoms or media is necessary.

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• Tomi T. Ahonen's view of the present and future of mobile (stevebuttry.wordpress.com)
• Mobile changes the rules by how we can market goods, products and services (smlxtralarge.com)
• It's a Mobile world world, where do you fit? (slideshare.net)
• Tomi Ahonen versus Steve Largent: Who's Right? (phoneboy.com)
• iPhone economics and lower barriers to entry (radar.oreilly.com)

M-Football: Your team as social object

Image via Wikipedia

I'm running a roundtable at James Cameron's M-Football event on Jan 21.

A group of us will discuss the social side of the mobile tech in a footy context.

If there's anything that qualifies as a Social Object it's a footy team. Yet I'm struggling to find good apps or tools which do more than broadcast information at silo'd individuals. Big opportunity there and one I'm keen to explore in my session.

Appropriately, the event is at Arsenal FC's Emirates Stadium in London. Among the keynote speakers are two very good buddies of mine; Tomi Ahonen and Jonathan Macdonald.

Both are brilliant and disruptive mobile minds and this represents a rare opportunity for all three of us to be in the same place at the same time. Bit like planets aligning - or buses arriving, depending on your perspective :-)

For my small contribution I get to share a 40% discount code: It is
'speaker-HJRQTSEC' making the ticket cost £180+VAT. To access it go here.

The event starts at 08.30 and the final agenda can be viewed here

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• Arsenal wins the Social Media League (ecairn.com)
• Mobile: My Remote Control for Life (fasterfuture.blogspot.com)

First ever Mobile App Stores conference (?)

My friend Ajit Jaokar is running what he believes is the first ever Mobile App Stores Conference, at CTIA in San Diego on October 8.

Great timing, since Apple just announced its billionth AppStore download.

The Mobile Application Stores, Strategy and Deployment conference is a
partner seminar of International CTIA WIRELESS I.T. and Entertainment.

Ajit reckons (and he should know) it is the only conference to focus exclusively
on the business of mobile applications - the opportunities in the mobile apps stores ecosystem.

Featured speakers include:

• Dr. Jin-Sung Choi Ph.D, Senior Vice President, Head MC Global
Product Planning Team, LG Electronics Korea
• George Linardos Vice President, Product Management, Media, Nokia
• Ilja Laurs Founder & CEO, GetJar.
• Tim Haysom, Chief Marketing Officer,OMTP
• Mike Merril, CEO-Smart Phone Technologies
• Ajit Jaokar, President-futuretext
• Chetan Sharma, CEO, Chetan Sharma Consulting
• Jouko Ahvenainen, Founder, Grow VC International
• William Volk, CEO, PlayScreen
• Sena Gbeckor-Kove, Chief Technology Officer, imKon

Tickets and details here.

It's easy to think it's all about Apple, but everyone and their mother is busily setting up mobile appstores.
Recent additions include LG’s Applications Store and Windows
Marketplace for Mobile as well as Android and the Blackberry App World.

It's all come a long way since the likes of Nokia's Widsets blazed a trail.

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• I've Got Productized by Nokia (cloudave.com)
• ShoZu and Touchnote Partner to Unleash the Power of iPhone Micropayments (sociableblog.com)
• Motorola's Androidpowered Dext will be 'first of many' smartphones (telegraph.co.uk)
• Smartphones and low-cost handsets to dominate market (news.cnet.com)
• First Dell, now Philips: Invasion of the iPhone clones in China begins (digital.venturebeat.com)
• LG Aims For Larger Mobile Share by 2012 (mrgadget.com.au)

Seven from around the bend

I'm sorry, but I can't let a festive season approach without making a few predictions. It's all that pausing for thought we do at this time of year (that and the fact I'm often asked to do some long range forecasting for company strategists in December!).

Worth trusting? That's up to you to judge.

So here's a few. Not to be taken to seriously - more to provoke you into a making a few of your own - crowd-sourcing the future if you like. (Image courtesy)


Of course, you can always back your thoughts with something like hubdub (in fact, I just might).

1. Broadband providers will start trying to differentiate themselves by upload speeds.
Inspired by a lunch with JP Rangaswami. It's a pet gripe of his that the internet is built all wrong at the point of use - ie it's a medium for participation yet our download speeds are often 10 times or more faster than our upload speed. So, as we get increasingly creative, and (at least the advertised) download speeds get faster and faster, the key differentiator for ISPs won't be a free laptop or 24mb, it'll be how fast I can upload and share my video collection. Watch for the shift this year.

It's an end to placing value in the ability to broadcast and a start to valueing the network.
2. Expect the same rules to apply for mobile devices. I want my iPhone to upload as fast via 3G and wifi as it can download (actually I want the 3G way faster up and down!!).

3. A daily national newspaper will stop printing (finally). In the UK. The shift to network plus the deepening recession will do for at least one. It'll attempt to live on online.

4. A large broadcast media (print, radio or TV) company will go bust (not be sold, cos no one is buying). Btw, it won't be bauer media.

5. There will be a social media backlash.
I do think 2009 is the year a realisation will dawn that social media is less a cause and more a symptom of a changed world.

Having said that, getting a 'social media strategy' is not only fashionable, it IS all important in taking a business, brand or organisation on its journey to the networked world.

And there aren't enough people who genuinely understand this seeming chaos to go around.

With so many bandwagon jumpers coming into the field, many a customer will get their fingers burned. Quick tip, avoid those who try to sell you exploitation of social media rather than participation in it.

The good guys will have some damage to repair.

6. Twitter will monetize in a ham-fisted way. Aggrieved participants will form an open-source co-operative version with funding based on the wikipedia model.

7. Microbanking will get Government backing in a response to growing loan-sharking in the worst hit parts of the economy. (kiva.org for the uk?)

That's enough from me. What do you think 2009 has in store for us?

Changing perceptions about the mobile society

This man's writing changed my life. Now he's turned his attention to changing Microsoft's perception of mobile in The Glittering Allure of the Mobile Society.

Give him half an hour and he'll change yours.

Download the white paper now.

Alan Moore is one of the key inspirations behind my book The Power of the Network, and, I'm proud to say, a very good friend.

Image courtesy

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• The glittering allure of the mobile society

Cool is in your interactions, not in the phone you carry

An interesting battle is emerging in the mobile world. The G1 google phone was announced yesterday. The iPhone we already have. Touch screen, app-laden rivals are popping up left right and centre.

The first battle was about coolness of device. The iPhone is winning that hands down. The G1 looks less sex on a stick and more sack of spuds. And everyone else's efforts at out appling apple mean look-a-likes.

But the hardware may be a smaller influence on the outcome than many imagine. (image by ceekay via flickr)

Yes, I get that our phones are personal, always with us, an expression of self. Well, I get that they always were. But as they become more and more a true expression of ubiquitous computing, some of those computing requirements look like gaining the upper hand.

Your Mactop may be prettier than my pc but, what if no-one will buy it because you can't attach a web cam? (You can, I know... but you take the point?)
The iTunes store doesn't allow any apps which use the iPhone's camera... you have to jailbreak to be able to use qik etc

Is that wise?

There has to be good-enough software available for macs in order for apple to sell its computers. And there is. But in the computer world it's clear pcs have won on a global scale. They've won on price and because software for one runs on all (pretty much). More developers therefore create for the pc than the mac.

Simply, the pc can do more things because more people develop more things for it to do.

That's the route google is taking with the G1. Android is more open than the iPhone.
(But it ain't that open. An open phone wouldn't be locked to a network. An open phone would allow me to put any sim I like in. What gives here google?)

Anyway, what I mean to say is the battle for dominance in mobile will not be about who has the coolest handset, but it may be about who has the most effective way for developers to monetise their efforts - because that is the route to making your hardware do more.

And the closer your phone gets to being your primary point of entry to the internet, the further the hardware gets from being an expression of self. That's because the greater part of the expression of self will be happening digitally when you make your entry to the internet (ie you manage your reputation through each interaction on social network after social network.)

Cool is who you are in each interaction, not what phone you carry.

G1 Google phone specs leaked. Watch announcement live today.

The tech specs of T-mobile's google phone, the G1, have been leaked ahead of official announcements. And the spec has caused a collective... so what?

You can watch the official launch live from New York at 10.30 EDT here.

According to Tech Ticker among many sources; the Android-powered device includes:

• One touch access to: Search, Maps, Gmail, Youtube, Calendar, and Google Talk
  (Gmail account and data plan required)
• GPS
• 3.1 mp camera,
• no video recording
• No stereo bluetooth (A2DP)
• Dimensions: 4.6 x 2.16 x 0.63 in
  
• Weighs 5.6 ounces (~160 grams)
• 480×320 65K color screen
• 5 hour talk time, 130 hour standby time
• Expandable up to 8GB

We'll soon see exactly how serious google is about the mobile internet - and its expectations that more revenues will come from mobile advertising than fixed line within a few short years.

Mobile as 7th of the Mass Media: Download and share

I'm off for a little R&R. So I thought I'd leave you something chunky to download, read and digest while I'm gone.
 Tomi Ahonen (of Communities Dominate Brands) is about to publish his sixth book - Mobile As Seventh of the Mass Media.
Regular readers of this blog will know we're fans of the concept (originally worked up by Tomi and his co-author on CDB, Alan Moore).
Jonathan Macdonald and I are now pushing the idea into what the Eighth Mass Media can become.

But right now you can download a free 30-page excerpt of Mobile As Seventh of the Mass Media in advance of publication. And, should it tempt you to buy (it will, particularly if the mobile space and digital convergence fascinate you) you can pre-order here.

Tomi says: "Here is the pdf file of the book, Mobile as 7th of the Mass Media. It includes the Foreword by Pekka Ala-Pietila (CEO of Blyk and past president Nokia), the Introduction Chapter, one of the case studies (Flirtomatic) and the fourth chapter, Mobile as 7th Mass Media, as well as the index of the 18 chapters and 16 case studies.

You may freely quote from this document, and you may freely forward it. I am shortly going to launch a blogsite for the book as well, so there will be a place to collect the feedback, news and developments in the 7th Media space. If you blog about the book, I would appreciate it if you could include a mention of the futuretext.com website where potential buyers can already order the book today, before it appears on Amazon in a couple of weeks.

So that's the deal. Enjoy. (Image by Norma1 via flickr)


Pleased to say I'm co-hosting a two-day course at Oxford University on the subject (Mobile As The 7th Mass Media)  with Tomi this winter. Check here for dates when confirmed.

And I'll be presenting on The Eighth Mass Media at WidgetWeb Expo in London in October (6-7) and at Mobile Content (also in London) in November. Tomi and Jonathan Macdonald are also on the bill of the latter. Unmissable really ;-)

Now, where's that suntan lotion...

Apple and the myth of working beautifully part 5...

You may well be as bored as I am by now of my trials and tribulations of iPhone 3G ownership. But anyone who thinks the flakiness of my particular device is a rarity should try to get some time with a Genius (I kid you not) in an Apple shop right now...

(For the record, as of this very moment I can't connect to the internet via my phone once again... a network reset will likely resolve it, but Jeez!!!)

On Sunday I went to the Apple store in Cambridge (having previously been informed at an 02 store that effectively Apple wants to control the customer service. I had to go see a Genius. That's a techy to you and I. The fact that Apple thinks it takes a Genius to solve its user experience issues perhaps tells its own story...

Anyway. Turned out I had to make an appointment. I had to make an appointment to get 10 minutes with a Genius. No slots available today. You can book up to three days in advance. Ooops, all the slots up to three days in advance (that I can get to, at least) are taken.

And in the meantime no one in the store can tell me even whether the issues I am having with my iPhone are isolated or part of a iPhone 3G meltdown (the fact you can't get to see a Genius may guide you to your own take on that...)

C'mon Steve Jobs. It's time for some Lean-Too Marketing to seep into your organisation.

I am getting quite angry with apple's reticence and arrogance when it comes to keeping anyone informed. I want to know if the issues I face with my iPhone are being addressed. I want to know what each of the firmware updates I have tried are striving to achieve (2.01 and 2.02).

I want to know if my phone is a dud that needs replacing, or if its par for the course and being sorted by the next firmware update.

And when I complained of all this to a member of staff they whispered quietly to me that I should try working for Apple - the lack of information is endemic.

In short Apple: I want dialogue. And, by the way, so do your staff...

The rest of this sorry story:

Apple & The Myth of Working Beautifully Part I
Apple & The Myth of Working Beautifully Part II
Apple & The Myth of Working Beautifully Part III
Apple & The Myth of Working Beautifully Part IV

Apple & The Myth of Working Beautifully: Part IV

I really hope this is the fourth and final part of a series I never planned to begin...
I have finally achieved sync up between google contacts and my 3G iPhone.

The (not wholly satisfactory*, but I'll live with it) solution to this problem reveals the core issue with the itunes/iphone experience currently for me.

I don't mind things going wrong. I get that we're living a life in beta. I am a fan of unfinished symphonies after all.

What I would like is a bit of a steer. Experimentation, playfulness, building as we go, is all fun if we can learn from our mistakes. But apple's error messages are not helping us learn. In fact, they are misleading. Read frustrating.

Every time I tried to sync my gmail contacts via itunes I got the message that my google password was incorrect. I was damn sure it wasn't. Some kind folk I know suggested I reset my password and retry. Nowt. Most people simply couldn't understand what could possibly be wrong. Many nodded, smiled knowingly and muttered N95 ( a clearly better visual content creator compared to the iPhone's superior visual content consumption).

When I gave it a final role of the dice last night at home itunes wouldn't open on my pc. Complete freeze up and worrying beeping noises.

When I restarted I tried to repair itunes. It said it had succeeded. It had not (those misleading error messages again).

So I uninstalled itunes, restarted (again) and reinstalled. And this time, this time! It worked. gmail synced up contacts. I even took the opportunity to whack a load of pics into the 16GB void.

The error was not that I didn't know my google password. It was that apple didn't know itunes was phucked.

Finally; 3G is working, itunes is working, syncing is working. At last my iPhone world is beginnning to smell of roses.

And it could have done so much faster and more easily if only apple's error messages were anywhere close to accurate. C'mon apple. Give us a clue!

The rest of the story? 

• 1. Apple & The Myth of Working Beautifully.
• 2. Apple & The Myth of Working Beautifully II.
• 3. Apple & The Myth of Working Beautifully III
  

*Not wholly satisfactory? Well, all my gmail contacts (which I synced from my N73 via Nokia PC Suite) are now in my iPhone... but every field bar the name has been aggregated into the iPhone contacts 'Notes' field. So I have email addresses, phone numbers et al - but I'd have to dial each number or type each email address to use it. Better than nowt... just.

FasterFuture now available for iPhone

FasterFuture has long been mobilised: most notably via mippin.

Now there's a version for the iPhone, created on Mofuse.
You'll find it at: http://fasterfuture.mofuse.mobi/iphone/

It'll look a little something like this:

Mobile operators. Take a seat before you read this

The VRM project had a bit of a bash this week.
The key learnings from it are brilliantly summed up by Chris Carfi at the Social Customer Manifesto in The Principles of VRM

Among the implications of these Doc Searls pointed out is:
"A free customer is more valuable than a captive one".

What's your relationship like with your customer? Do you like to think in terms of capture, lock-in, owning relationships?

Take a look.
Mobile Operators (among others) are advised to sit down first.

Doc speaks:

Blogs dead? Who cares? Ubiquity of Connectivity is what matters

The eighth mass media is not about tools. I care little who says blogging is dead or who claims microblogging is the next big thing.

The eighth mass media is where:
we are the connections and the way the connections are made; beyond silos. It needs tools but it isn't made by them.

It's the direction we're headed in. The sixth and seventh medias (internet and mobile) are helping us on our way.

How we choose to connect, in which silo or with which tools, is less important than that we do connect - and, crucially, as widely and instantly as possible. Blogs are quite good for this. They are considerably less silo'd than your average (what we traditionally think of) social network. Don't write them off just yet.

More importantly Hugh refers us to one of Clay Shirky's more oft-repeated lines (my emphasis):

"Yes, again, it's all about what Clay Shirky said four years ago, in a wonderful interview he did for Gothamist:

"So forget about blogs and bloggers and blogging and focus on this -- the cost and difficulty of publishing absolutely anything, by anyone, into a global medium, just got a whole lot lower. And the effects of that increased pool of potential producers is going to be vast."

Amen to that. We all have cheap, rapid, easy ways of sharing our metadata. That's what publishing has become. Publishing for all. Advertising for all.

We can all share content. Content is the conversation starter, conversation is where ideas turn into action, action is where value is created.

Now we can all share in sharing this. We can all share ourselves.

That is what changes everything.

In some ways the eighth mass media is also the first (as J_Mac pointed out in a comment on the original post).

Alan Moore and Tomi Ahonen's work on Mobile as the 7th mass media lists them thus:
1. Print
2. Recordings
3. Radio
4. Cinema
5. TV
6. Internet
7. Mobile

The eighth is where we are moving towards: We are the eighth mass media. But we were of course always the first, too.

The difference between the pre-mass information age and the post mass broadcast age is speed of transmission and scale of spread both enabled by the ubiquity of connectivity.

We need the sixth and seventh mass medias to enable the eighth.

We are the eighth mass media

Today saw the first Eat'n'Tweet. If you'd like to join us at the next one, add your contact details in a comment - or just your twitter name, or follow me and look out for updates!
It gathered a truly energised group of people to discuss everything from mobile advertising to group forming network theory and all stations in between.

The bit that sticks in my head was a discussion about Mobile As The Seventh Mass Media. I won't go into the detail of why mobile needs to be considered a separate and distinct mass medium (the first is print, second recordings, third radio, fourth cinema, fifth TV, sixth internet) because Alan Moore & Tomi Ahonen have that covered in their excellent white paper and presentations.

The notion prompted the question: So if mobile is the 7th mass media, what is the 8th?

Jonathan MacDonald suggests 'Mobility', I suggest something around treating the 'user' (horrible term, but bear with me) as the destination, driven by real-time response to the expression of shared purpose.

It's a notion at the heart of my white paper Communities of Purpose are the Busness Units of the 21st Century and revisited with a distribution/marketing-focus in We Are All Publishers Now (Media Transformative).

Jon and I are both speaking about the same thing - and no doubt will come up with the right word to describe it in the end...(hey J_mac?)

My best stab right now is "We are the eighth mass media".

 I don't just mean that we create it in a UGC vs Professional Content Creators kind of way. I mean WE are the distribution, the content, the 'user journey', how messages are transmitted... WE are the medium and the media carried within it.

We are the connections. We are also how the connections are made.

It is this that marks the crucial shift, how the connections are made, and which will help us recognise when the eighth mass media emerges.

When we can express our metadata globally in real time, beyond any silos, when we can find other people who want to solve the same problem (who share your purpose) right now as we do, people who will join us in solving it right now (because it also holds value for them, right now), then, the eighth mass media arrives.

And then how value is created really does shift. Group forming with no silos. A new world.

Carnival of the Mobilists #130

This week's Carnival of the Mobilists is over at Andrew Grill's blog.

Andrew is one of those you can expect to meet at Eat'n'Tweet on Thursday this week. Great to see he's squeezed a plug in for it in his Carnival round-up.

Carnival of the Mobilists #129

Delighted to say the presentation I was due to give at Mobile Advertising in Brussells on Monday is gaining a wider audience.
I had to cancel my speechifying at quite late notice so decided to share the slidedeck and what I was going to say here.
And that post has been selected as part of this week's Carnival of the Mobilists.
The Carnival celebrates the best of blogging about mobile and is hosted at a different blog each week.

Using mobile social networks to target advertising... one day

I was due to be in Brussells on Monday to present on the subject of using mobile social networks to target advertising.
For a variety of reasons I can't make it. My good friend Jonathan Macdonald is going to fill in for me. Many thanks for that.

Still, I'd done all the prep work so I'd rather share that than waste it. Right below you'll find the slide deck and then below that my notes to go with them. It's not quite the real thing - but if it gets you thinking and makes you want to take the conversation in various directions, I'd be delighted to read your comments.

In summary:

• First we need ubiquity
• UGC-powered broadcast models and Total Community models require different approaches
• Viral is something we do together
• Be ready to give up control

| View | Upload your own

• Slide Two

First things first.
The company I work for, Bauer Consumer Media, is one of the few media brand owners to sell its own mobile advertising, at least in the UK.
We can do this because we have long term excellent relationships with key operators. Our brands include FHM, Grazia, Heat, Motorcycle News, Angling Times, Mother & Baby, Your Horse, Zoo, etc.
In mobile our best known brand is Eyevibe – the video mobile social network which operates across 3, 02 and Vodafone in the UK.
Selling our own advertising reveals two significant truths for us:
1. A lot of people still don’t know where to start if they want to place an ad on mobile.
Is it with the operator, the agency, the media property, the handset maker even. So just to be clear: If you want to place an ad on any of our properties come and speak to us!
2. We’ve learned a bit more about the scale of the opportunity than most media owners. And right now, that opportunity is small.

• Slide 3

What that means is that while I’ve been asked to talk about ‘exploiting mobile social networking and user generated content to deliver highly targeted mobile advertising’ the reality at present is that none of us have big enough pies for media buyers to trouble themselves with slicing up.
At the moment we are stuck with selling our services, and the eyeballs gathered by whatever community features we deploy.

• Slide four

Eyevibe has 350K unique users a month generating 28m page impressions each month.
That may sound impressive, and in mobile internet terms, it is. But it’s not enough to start dicing and slicing for the average media buyer.
We know for example that our core age group on eyevibe is 18-25. 18-25 year olds who are heavy users of mobile internet are a pretty focused group right now. That’s focus enough to offer advertisers without going too much further.

• Slide five:

One current example: Doritos is carrying out a mobile advertising trial with Bauer. The five shortlisted entries to its £2.5m 'You make it, we play it' competition are being shown as post-roll ads on not only eyevibe but also on Empire and FHM’s mobile sites. They are targeting 18-24 year olds. Users are asked to vote for their favourite and the ad will be aired on TV during the UEFA European Championships.

• Slide six

Mobile is playing its role in an integrated campaign and one in which the planners have identified mobile as having high penetration among the 18-25 age group.
Targeting broad channels within a mobile social network, rather than tightly targeting individuals within it may be the best fit for today’s media buyer. In fact that’s an approach we are working on with eyevibe – the sponsorship of channels.
In short, it is too early to be deploying highly targeted advertising on mobile..

• Slide seven

Why is this? Because we are not at internet scale yet – or anywhere near it. It’s more like the mid 90s on the internet. And remember, Google adsense didn't emerge until there was already a good deal of advertising volume on the internet. Ubiquity first, targeting second.
We are not yet at that volume and your business plans for the short to medium term must take account of this.
Pains me to say it, but it's important to understand the reality of now before examining how value will be created in the near future.

• Slide eight

Now, all that said, scale is coming. Only a fool will think otherwise. Flat rate data is becoming ubiquitous, 3G footprint is expanding, emerging nations are going to mobile first adding billions to those online, search is improving, walled gardens are coming down.
So no wonder Google’s Eric Schmidt now predicts more ad revenues from mobile internet than fixed line in a few short years.
What I'm going to talk about speaks perhaps to the understanding google has arrived at. Google are focused on services – where ads and content meet. They also see a new slicing and dicing niche emerging from location based services.
When we reach scale then we have the possibility to create more value with real relevance. Ads have the opportunity of moving from interruption to engagement – from lowest common denominator to being focusedm useful content for the user.

• Slide nine

So with that in mind, let’s return to that question ‘Unleashing the power of the user: Exploiting Mobile Social Networking and User Generated Content to Deliver Highly Targeted Mobile Advertising.

Is it right to lump these together? Perhaps not. Here’s why.

• Slide 10:

I think there are two kinds of user generated content models:
broadcast and total communities.
Youtube and wikipedia and our own eyevibe are great examples of UGC-powered broadcast models.
1% of users contribute. 99% consume.
Let me be clear. This is not a bad thing. The 99% now have something they want to consume, created by that busy 1%. It didn't exist before. It's been carved from that cognitive surplus that Clay Shirky introduced us to. New value has been created.
It’s actually a very good thing if you’re an advertiser of the old school. Youtube, for example has some videos which have been viewed by 1m plus. That’s an audience – and it’s one in consumption mode.

• Slide 11

What they are consuming is content. And if your advertising model functions in a content way you have opportunities for success. In simple terms: music video to promote sales of tickets, downloads etc, discount vouchers to promote sales of products, wallpapers to promote fan affinities etc.
Users in these worlds soon spot straight-forward 30 second spots though – and turn on them. Yes they are ready to consume content on youtube, but not to be spun at.

• Slide 12

Simple ad models we are familiar with such as pre-roll etc have a better chance of success if users are receiving something in exchange – your download is free if you watch this ad, for example, seems a reasonable bargain. Just make sure the ad is relevant to the content if you don’t want those eyeballs to simply turn away…
Consuming your ad as a part of their selected experience can work.
There are, for example videos on youtube which reach multi-million audience. eyeballs matter when you have this scale – for branding purposes at least. an ad for a web2.0 conference on a great bit of web2.0 thinking could work well.
The greatest aggregate value will of course be achieved by activating advertising in the long tail in self-formed audiences.
So UGC-powered broadcast models can deliver value and are relatively easy for traditional agencies to understand.

• Slide 13

Then we have Total Communities, the other UGC model. These are communities in which to take part you have to create part.
Think of twitter. If you don’t create a profile you can’t take part. And if you don’t contribute some thoughts through microblogging you’ll get little value.
These are models which aren’t architectured to be accessible to large consuming audiences – they are for small communities to form around shared purposes and interests – facebook, myspace, secondlife… social networks/mediums.
Itsmy is a fine example in the mobile world.
And in these cases I’m going to suggest traditional ad models will prove less effective.

• Slide 14

So it may not be a question of using social networks as a vehicle to deliver highly targeted advertising, more that unless you consider different advertising models advertising will simply not be effective in social networks.
In Total Community models ads as content models are king.
Itsmy allows users to choose if they want to display ads, and if they do, they get to choose which ads to display. It changes the relationship with the brand. Now your choice of relationship with your brand says something about you, it’s now your content.
Even in huge networks like facebook and myspace, we know response rates even to relatively targeted banner ads is poor.
I believe this has much to do with the mode of thought people are in when they are using Total Community sites – they are more creative than consuming.
They are also looking at each other, rather than at you.
Give them an opportunity to join in the creation of an ad message and they are not only more likely to respond, they are also more likely to share.
As Mark Earls, author of Herd, says, “give them something to do together”

• Slide 15

This is at the crux of the idea that viral marketing may be “the key enabler for the success of mobile advertising”.
To be successful viral marketing must follow the rules of a networked world – and they are rules that appeal to people in creative mode, the mode we find people in in total communities:
Speak in an authentic voice (close the gap between creation and marketing)
2. Lose the TV envy (think relevance over quality)
3. Give people tools to make it their own (that which we create, we embrace)
4. Don't bother with urls, links or 'brand messages'. (We don't do spin) If people are interested they will search. Buy the keywords if you want to make it easier for them.

• Slides 16-18

What it takes to succeed in the viral environment:

1. A willingness to relinquish control.
2. Toolkits users can play with.
3. Creative users.

2 and 3 are readily available.
Number 1 is down to you.

• Slide 19

Summary

• First we need ubiquity
• UGC-powered broadcast models and Total Community models require different approaches
• Viral is something we do together
• Be ready to give up control

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See you at Telecoms Multi-Platform Content and Delivery Forum?

Apologies for the flurry of posts. Been having a bit of a late spring clean of the blog's left-hand column. Now the 'resources' section isn't listed in full down the left, it's available from the link under the 'resources' title. I've done similar with the 'ones to watch'.
Guess I'm finally waking up to the fact that the internet isn't made of paper...

I'm speaking at Telecoms Multi-Platform Content and Delivery Forum in London tomorrow (June 12, 2008). Snappy title huh? If you happen to be there, please do say hi.

This weekend, New York.

Here are the slides for TMPC&DF (phew...)

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